Privacy Policy
Privacy Policy
Anonymity and security are a priority of our company.
Important: the service is anonymous and does not require specific data to identify you, except those you provide to the service in the formation of a question (in text or audio message).
All issues related to the processing of personal data not regulated by this policy shall be resolved following the current legislation of the Russian Federation on personal data.
Important: the service is anonymous and does not require specific data to identify you, except those you provide to the service in the formation of a question (in text or audio message).
All issues related to the processing of personal data not regulated by this policy shall be resolved following the current legislation of the Russian Federation on personal data.
Restrictions on content created by the client (on chat conversations in the Mhappy app):
- Any illegal and forbidden content following will be removed.
- It is forbidden to express political views, discriminate, and bullying based on gender, origin, nationality, race, language, faith, religious views.
- The use of profanity is prohibited.
- Materials in the 18+ category are prohibited, including those containing alcoholic and tobacco products, alcoholic beverages, smoking, erotic, pornographic material, and sexual content.
- Any form of disrespectful etiquette is prohibited.
- It is forbidden to publish third parties' personal information, post links to it, including social media profiles.
- Any illegal and forbidden content following will be removed.
- It is forbidden to express political views, discriminate, and bullying based on gender, origin, nationality, race, language, faith, religious views.
- The use of profanity is prohibited.
- Materials in the 18+ category are prohibited, including those containing alcoholic and tobacco products, alcoholic beverages, smoking, erotic, pornographic material, and sexual content.
- Any form of disrespectful etiquette is prohibited.
- It is forbidden to publish third parties' personal information, post links to it, including social media profiles.
1. Personal information of Users that the Mhappy App receives and processes
- Personal information that the User provides about himself/herself when leaving an audio or text message, making a purchase, registering (creating an account), or otherwise using the application and other data that the User wishes to disclose.
The above-mentioned data are collected to fulfill the obligations towards the Users, including those provided by the Service on a paid basis - provide content and replies in chat (audio and text):
- data automatically transferred to the application during their use by the software installed on the User's device, including IP address, cookie information, information about the device, access times, consumed content in the library of the application, and other data about visitors from the attendance statistics services, geolocation data, and other data, which are collected and processed automatically by the application and connected to it services statistics - Yandex, Google, and other similar services.
Information about the actions of visitors to the service to improve its content, improve its functionality, and create quality content and services for customers is collected with the help of the mentioned data.
- This Policy applies only to the application Mhappy and website mhelp. online, and the owner does not control and is not responsible for third-party sites to which the User can go through the links available in the application and website mhelp. online. Such resources may collect or request from the User other information related to personal data, and may perform other activities that are not related to the Mhappy project.
- For this Policy, "personal information of the User" (the subject of personal data) means:
- Personal information that the User provides about himself/herself when leaving an audio or text message, making a purchase, registering (creating an account), or otherwise using the application and other data that the User wishes to disclose.
The above-mentioned data are collected to fulfill the obligations towards the Users, including those provided by the Service on a paid basis - provide content and replies in chat (audio and text):
- data automatically transferred to the application during their use by the software installed on the User's device, including IP address, cookie information, information about the device, access times, consumed content in the library of the application, and other data about visitors from the attendance statistics services, geolocation data, and other data, which are collected and processed automatically by the application and connected to it services statistics - Yandex, Google, and other similar services.
Information about the actions of visitors to the service to improve its content, improve its functionality, and create quality content and services for customers is collected with the help of the mentioned data.
- This Policy applies only to the application Mhappy and website mhelp. online, and the owner does not control and is not responsible for third-party sites to which the User can go through the links available in the application and website mhelp. online. Such resources may collect or request from the User other information related to personal data, and may perform other activities that are not related to the Mhappy project.
2. Terms of processing your personal information and its transfer to third parties
- The Service does not generally check the accuracy of personal information provided by users and does not control their legal capacity.
- In respect of the personal information of the User, its confidentiality is maintained.
- Service can transfer to third parties (its employees and partners) personal data of the User for the purpose of providing services, thus observing the provisions of this Policy, and taking measures for their safety.
- When processing personal data of Users, the service is guided by the Federal Law of the Russian Federation "On Personal Data".
- Personal data processing is organized by the service on the principles of:
- The legality of the purposes and methods of processing of personal data, integrity, and fairness
- Consent to the processing of personal data is provided by the User when he/she downloads the application and reads the offer in it.
- The Service does not generally check the accuracy of personal information provided by users and does not control their legal capacity.
- In respect of the personal information of the User, its confidentiality is maintained.
- Service can transfer to third parties (its employees and partners) personal data of the User for the purpose of providing services, thus observing the provisions of this Policy, and taking measures for their safety.
- When processing personal data of Users, the service is guided by the Federal Law of the Russian Federation "On Personal Data".
- Personal data processing is organized by the service on the principles of:
- The legality of the purposes and methods of processing of personal data, integrity, and fairness
- Consent to the processing of personal data is provided by the User when he/she downloads the application and reads the offer in it.
3. Measures used to protect the personal information of Users
- The Service carries out internal control over the compliance of the Service, its employees, and counterparties with the legislation of the Russian Federation on personal data to which they receive access from the Service, including the requirements for the protection of personal data.
- Performs constant control over ensuring the level of security of personal data.
- The Service carries out internal control over the compliance of the Service, its employees, and counterparties with the legislation of the Russian Federation on personal data to which they receive access from the Service, including the requirements for the protection of personal data.
- Performs constant control over ensuring the level of security of personal data.
4. Responsibility of the User
- In case of disagreement of the subject of personal data in whole or in part with the terms of this policy - its use of the Service must be terminated immediately.
5. Storage of personal data
- The service stores personal data, as well as any other data, in an anonymized form.
- The service stores personal data, as well as any other data, in an anonymized form.
6. Additional terms
- The Service reserves the right to make changes to this personal data processing policy without the consent of the personal data subjects.
- The new edition of the personal data processing policy comes into force from the moment of its publication on the website, unless otherwise stipulated in the new edition of the policy.
- When processing personal data, the Service does not specifically verify the existence of a special regime for processing personal data established by the laws of countries whose jurisdictions include the individual recipients of services or persons who have provided their data by subscribing to the Site.
If a data subject is a resident of a country with a special regime for the protection of personal data, such as the European Economic Area (EEA), and accesses the Site from countries in Europe, the Service takes all reasonable steps to ensure compliance with such requirements of the personal data protection laws set forth by the relevant state or group of countries (GDPR). To do so, the data subject must notify the Operator of the special protection of his or her data by contacting the Help Desk at mhappy@mhelp.online.
- The Service reserves the right to make changes to this personal data processing policy without the consent of the personal data subjects.
- The new edition of the personal data processing policy comes into force from the moment of its publication on the website, unless otherwise stipulated in the new edition of the policy.
- When processing personal data, the Service does not specifically verify the existence of a special regime for processing personal data established by the laws of countries whose jurisdictions include the individual recipients of services or persons who have provided their data by subscribing to the Site.
If a data subject is a resident of a country with a special regime for the protection of personal data, such as the European Economic Area (EEA), and accesses the Site from countries in Europe, the Service takes all reasonable steps to ensure compliance with such requirements of the personal data protection laws set forth by the relevant state or group of countries (GDPR). To do so, the data subject must notify the Operator of the special protection of his or her data by contacting the Help Desk at mhappy@mhelp.online.
Consent to personal data processing
1) name;
2) IP-address, cookie information, device information), access time, requested page address, other visitor data from visitor statistics services (address of the page on which the ad unit, referrer (previous page address), etc.), geolocation data and other data, which is collected and processed automatically on sites owned by the Service.
I give you the right to perform all actions (operations) with my data, including the collection, systematization, collection, storage, updating, modification, use, depersonalization, blocking, destruction.
The purpose of processing the above personal data is to provide me with services based on my request to the service.
The Services are understood as the execution of the Service Offer.
Service has the right to exchange (receipt and transfer) of my data (my data) using a machine or communication channels, subject to measures to ensure their protection from unauthorized access.
This consent is valid until the end of the Service by me. Service keeps all data on users and correspondence with them in an impersonal format.
I reserve the right to withdraw this consent by compiling a written statement to this effect and sending it to the Service by email. In case of withdrawal of this consent the service is obliged to delete all my data in its possession stop providing me with any services and send me any messages and materials.
1) name;
2) IP-address, cookie information, device information), access time, requested page address, other visitor data from visitor statistics services (address of the page on which the ad unit, referrer (previous page address), etc.), geolocation data and other data, which is collected and processed automatically on sites owned by the Service.
I give you the right to perform all actions (operations) with my data, including the collection, systematization, collection, storage, updating, modification, use, depersonalization, blocking, destruction.
The purpose of processing the above personal data is to provide me with services based on my request to the service.
The Services are understood as the execution of the Service Offer.
Service has the right to exchange (receipt and transfer) of my data (my data) using a machine or communication channels, subject to measures to ensure their protection from unauthorized access.
This consent is valid until the end of the Service by me. Service keeps all data on users and correspondence with them in an impersonal format.
I reserve the right to withdraw this consent by compiling a written statement to this effect and sending it to the Service by email. In case of withdrawal of this consent the service is obliged to delete all my data in its possession stop providing me with any services and send me any messages and materials.
