Terms of use
Terms of use

Mhappy is a software provider, we also have certain content designed to improve your mood and emotional wellbeing. However, we don’t come up with healthcare or devices, and our Services should not be considered as medical care of mental health of any professional level. Only your physician or other healthcare providers can do that.

But, there is a third party evidence from research conducted based on implemented techniques, that Mhappy is able to assist in the recovery process for broad range of conditions. Mhappy makes no claims, representations or guarantees that the Services provide a therapeutic benefit.
The team of psychologists at Mhappy Service does not practice methods related to esotericism, astrology, or other non-psychological theories. Maintaining high standards of competence is a commitment shared by all MHAPPY professionals’ for the interest of the profession and society at large. Our psychologists recognize their competence boundaries and provide only those services and techniques for which they are sufficiently qualified. MHAPPY establishes its criteria and standards of competence, based on international practice.
We work in the sphere of cognitive-behavioral therapy, act on and in existential approaches, EMDR, transactional analysis, analytic psychotherapy, and other internationally certified methods.
The choice of method depends on the request and the personal features of the particular person, who came for therapy. Some methods quite often involve homework - written, oral or behavioral. But the decision to do them is yours, we do not force, and we do not assign grades. We are for an individual approach.
At the audio sessions, any display of emotional states concerning the discussed context or concerning the specialist is welcomed. One shouldn't be afraid to tell the psychiatrist about one's negative feelings concerning him, it is normal, it is part of therapy, and such situations sometimes occur and help to create a working therapeutic alliance.
During audio sessions, the two-way "stop" rule applies. You can be stopped, and you can stop the therapist. That's okay.
During audio sessions, answers from the psychiatrist service come within 24 hours.
The psychiatrist may need questionnaires and tests, links to which you will get in the chat. You can take/fill them out at your discretion.
The Mhappy service works daily to control the quality of the work of psychologists and project coordinators, for your comfort.

If you are not satisfied with the answer of a psychiatrist or a coordinator, you can write to us in the chat, and we will replace the specialist.
Mhappy service is anonymous, we do not require any personal data without your personal and voluntary consent to provide it. All handling of your data is done following our Personal Data Policy.
Service Mhappy at least once every 2 weeks updates the library of content: psychological sessions and exercises.

The cost of online services is listed on our website under https://mhelp.online/ - oplata

"Subscription to the service" - includes full access to all the materials of the service and the opportunity to ask questions to a psychiatrist in chat (in audio and text format).
Audio sessions with psychologists are included in the subscription price: 1 request per week.
Audio session is considered completed when the psychologist gives you an answer to your question, but no more than 10 minutes.

If the client needs to go deeper into the question, it will be possible to buy audio-session packages.
Audio sessions with psychologists are included in the subscription price: 3 requests per week.
An audio session is considered completed when the psychiatrist informs the client that the issue is considered solved, and the session is over.

Respect for the rights and dignity of people

MHAPPY professionals respect the dignity and worth of all people, as well as the rights of citizens to privacy, confidentiality, and self-determination.

In case the psychiatrist wants to make your case public (media publication, scientific work, etc.) he/she will get your consent.

MHAPPY specialists will disclose confidential information without the subject's consent only following the law or in the case allowed by law for appropriate purposes such as life-threatening.

MHAPPY professionals are aware that special measures may be necessary to protect the rights and well-being of individuals or communities whose vulnerability harms independent decision-making.

MHAPPY professionals are aware of and respect cultural, individual, and role differences, including those caused by age, gender, gender identity, race, ethnicity, culture, national origin, religion, sexual orientation, disability, language, and socioeconomic status, and consider these factors when working with members of such groups.
Completing psychotherapy

MHAPPY professionals recognize and respect the choices of their clients, their patients. MHAPPY professionals respect the rights of the client and the patient to make his/her own decisions. MHAPPY Specialists recognize the right of clients, patients to end therapy at any time.

Our goal is to give you the best quality support.

In other cases, the completion of the psychotherapeutic process takes place after the request has been "closed" or the condition, such as distress, has been fully stabilized. It usually takes one to two audio sessions to complete the process.

Peculiarities of psychotherapy

Our psychologists may recommend that you visit specialists in related medical specialties: a pathopsychological study, an appointment with a psychiatrist, or an appointment with a neurologist or endocrinologist if they see this as necessary. But it is up to you to agree or not.

We thank you for contacting our service and wish you best state of mental health! You are important!

If you have any questions, you can email us:

Please note that our service is suitable for use only for non-emergency cases.

If you think you have a medical or mental health emergency, call 911 or go to the nearest open clinic or emergency room.

If you are considering or committing suicide or feel that you are a danger to yourself or others, you must discontinue use of the Services immediately, call 911 or notify appropriate police or emergency medical personnel.
 We are always glad to help!!
We are always glad to help!!

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